Since the moment of its formation, ModulesGarden has been engrossed in a whirl of constant advancements and turnarounds – all of that to render your customer experience impeccable. It is due to these very superhuman endeavors that with time our company has become an object of quite a few fascinating legends. We purposefully use this exact term because you frequently request us or other users to approve or disprove certain claims. Here are some of the topics that seem to be the most enigmatic:

“I want to purchase four modules by ModulesGarden. What is the most economical way to do it? I’ve noticed they offer some special daily and weekly deals, that’s great. But does any one know what about discount for bulk orders?”

Brandon Moore, USA

“Before I buy module, I want to check it first. I see you have 7-Day Free Access. Does it unlocks all functions of this module? If yes tell me how to make order please.”

Vyalitsyn Nikitovich, Russia

“Your modules look realy useful. But my company needs something which I can’t find here. Can you make custom project to my requirements? How much it costs?”

Franziska Dümmler, Germany

It gives us a big motivational kick to see that our services arouse such keen interest, and an even wilder satisfaction to inform you that we are going to shed light on the truth and drive away any doubts once and for all!

When you feel like fully prepared for the revelation of the above as well as other secrets, pay a visit to ModulesGarden website – our secretive meeting place, and make your way straight to the recently opened ‘Common Questions’ section.

If something there seems to be missing and you would like to have it confirmed or debunked too, feel free to give us a whisper. Our myth busters will swing into action in no time!

Expose the Truth!

In my opinion it is. I have several reasons for this:

1. Through reading your documentations, both visitors and your customers can learn more about your products and services. Many of them are looking for much more detailed information that those which can be found on your website. By creating documentation, you allow people to obtain this information, which may also have a positive impact on your sales.

2. It is a fantastic way to provide support for your customers. Each time your client needs help, he have to create a ticket, join a chat or call you. This is often associated with a longer or shorter waiting time, sometimes up to several hours. Customers usually do not want to wait that long. They want to solve the problem immediately. Good knowledgebase or FAQ may contain solutions to many of such problems. More importantly, off the shelf.

3. In a documentation you can place important and valuable information, which are problematic for various reasons, to provide by conventional support. Clarifying some of the issues may take your support team too much time or it may turn to be too difficult for customer. In many cases a practical documentation with screenshots and videos will be more understandable solution.

4. It is truth that creation, updating and maintenance of documentation, knowledgebase, FAQ or tutorial can be expensive and time consuming. However, this investment pays off through reduction the number of tickets, reduction the number of calls and/or reduction the amount of time required to provide support. Not to mention the increase in customer satisfaction!

In ModulesGarden, after creating a Wiki with documentation concerning our products, number of tickets decreased by 45%!

Conclusions belong to you.